Career Opportunities at Upstate Orthopedics

Job Description
Performs secretarial duties for the Sports division including but not limited to:

• Scheduling appointments and relaying messages via Epic EMR
• Preparing charts, scanning and faxing in a fast paced environment
• Works closely with Physician, patients, Residents, secretarial team and management to facilitate effective communication among all parties
• Utilizes knowledge of medical processes and office procedures at all times
• Works closely with Supervisor and Secretarial Team to ensure divisional coverage
• Provides direct support to the Sports Orthopedic Surgeon
• Other duties as needed and assigned by Supervisor

Minimum Qualifications:

Associates Degree or pertinent college level courses and two years of administrative/office management experience. EMR Experience preferred. Orthopedic practice knowledge preferred. Will consider equivalent combination of education and experience.

Work Day hours:
Generally M-F 8:00 am-4:30 pm

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule: 8 hour shift

Education: Associate (Preferred)

Experience:

Administrative experience: 2 years (Preferred)
Office experience: 2 years (Preferred)

Work Location: One location

Job Description
Performs secretarial duties under general supervision including but not limited to; scheduling appointments, relaying messages, requesting refills on patient's behalf, scanning and filing in a fast paced environment. Works closely with patients, physicians, residents, clinic, management and secretarial staff to facilitate efficient communication among all parties. Utilizes knowledge of medical processes and office procedures at all times. Effectively communicates and accurately documents via Epic EHR system relaying messages to Physicians and Patient Care team. Works closely with supervisor and other secretaries in the Shoulder, Upper Extremity, Hand and trauma divisions to ensure phone and message coverage.

Minimum Qualifications

Associates Degree or pertinent college level courses and two years of administrative/office management experience. Will consider equivalent combination of education and experience. EMR experience preferred. Orthopedic secretarial experience preferred but not required.

Benefits Include

Medical Insurance, Paid Time Off, Dental Insurance, 401K, Vision Insurance

Workday hours
Generally, Monday-Friday 8:30 am - 5:00 pm

Submit resumes to: kellejes@upstate.edu

Job Description
Performs secretarial duties under general supervision including but not limited to; scheduling appointments, relaying messages, requesting refills on patient's behalf, scanning and filing in a fast paced environment. Works closely with patients, physicians, residents, clinic, management and secretarial staff to facilitate efficient communication among all parties. Utilizes knowledge of medical processes and office procedures at all times. Effectively communicates and accurately documents via Epic EHR system relaying messages to Physicians and Patient Care team. Works closely with supervisor and other secretaries in the Shoulder, Upper Extremity, Hand and trauma divisions to ensure phone and message coverage.

Minimum Qualifications

Associates Degree or pertinent college level courses and two years of administrative/office management experience. Will consider equivalent combination of education and experience. EMR experience preferred. Orthopedic secretarial experience preferred but not required.

Benefits Include

Medical Insurance, Paid Time Off, Dental Insurance, 401K, Vision Insurance

Workday hours
Generally, Monday-Friday 8:30 am - 5:00 pm

Submit resumes to: kellejes@upstate.edu

Job Standard/Operational Needs:
Responsibilities include greeting and rooming patients, reviewing Meaningful Use metrics in EPIC, taking vital signs, setting up injections, removing sutures/staples, and applying and changing dressings. The nurse will also assist with appointment scheduling, chart preparation, image order completion, stocking rooms, and sterilizing instruments. EMR proficiency, ability to multitask, critical thinking skills, and flexibility are imperative.

Minimum Qualifications:
NYS licensed/registered LPN. Current CPR certification through the American Heart Association or the American Red Cross is required. Prior office and orthopedic experience preferred but not required.

Workday hours:
Generally, Monday-Friday 8:30 am - 5:00 pm and evening hours, as needed.

Submit resumes to: gallik@upstate.edu

Exciting opportunity for an energetic LPN in a fast-paced orthopedic after-hours walk-in program, OrthoNOW! EMR proficiency, ability to multitask, critical thinking skills, and flexibility are imperative. For details on this after-hours program, please visit: https://www.upstateorthopedics.com/same-day-programs/orthonow/

Job Standard/Operational Needs:
Responsibilities include but are not limited to: Greeting and rooming patients, taking vital signs, removing sutures/staples, pending orders, applying DME, assisting with appointment scheduling, assisting with chart preparation, and helping with stock rooms.

Workday hours:
Evening hours, Monday-Friday are 4:45 pm - 8:30 pm
Saturday hours are 8:45 am - 2:30 pm

Submit resumes to: gallik@upstate.edu

Job Standard/Operational Needs

Position Responsibilities:
· Proficient in casting and splinting applications and associated procedures
· Proficient in dressing changes, associated applications, and suture removal
· Consistently orders and manages casting supplies to ensure adequate inventory
· Educate patients and caregivers of specific care related to casts, splints, dressings, and durable medical equipment
· Maintain appropriate levels of casting and splinting supplies
· Fit patients and give appropriate instruction on a variety of DME
· Familiar and proficient in EPIC EMR and BREG DME Dispensing software systems
· Knowledgeable and familiar with billing and insurance procedures and is capable of anticipating doctor’s and patient’s needs while performing on a multi-task level
· Assists patient care staff with rooming patients and performing vital signs as needed and available
· Facilitates patient flow by coordinating patient care in a timely and efficient manner
· Maintains patient confidentiality and complies with all HIPAA rules and regulations
· Available for Ortho Now evening coverage as needed
· Available for occasional per diem work at local high schools as needed

Requirements
· Current Athletic Training Certification
· Current New York State Athletic Training Licensure
· Current CPR and AED certification

Job Type: Full-time

Please submit your resume to: gallik@upstate.edu

Job Description
Position Knowledge and Skills Required:

•Available for multi-location coverage at local high schools and colleges
•Available for travel game coverage
•Available for after school coverage for practices
•Available for weekend game coverage at local high schools and colleges
•Capable of assessing injuries and following proper protocols
•Possesses knowledge of a large range of medical problems
•Assessment, evaluation skills, and working with other healthcare professionals will be required
•Excellent decision-making skills with the ability to think critically and make independent decisions regarding the assessment, treatment, rehabilitation and return to play decisions per New York State licensure guidelines and school protocols
•Possesses strong attention to detail with the ability to thoroughly document and track injuries
•Excellent Interpersonal Skills required with the ability to communicate effectively in high-stress situations when talking to student-athletes, the parents/guardians of student-athletes, others on the care team including emergency responders, medical professionals, and school administration/staff
•Capable of organizing, prioritizing, and performing multiple tasks with little or no supervision

Position Specific Responsibilities:

•Proficient in onsite care and management of student athlete’s injuries including but not limited to prevention, evaluation, management, and rehabilitation
•Proficiency in assessing the risk of injury, performing ergonomic evaluation and coaching, self-care implementation, and overall wellness promotion
•Documentation of all patient encounters
•Coordinate and implement customized preventative strategies and programs tailored to each patient as assigned by Senior ATC or Supervisor
•Minimize risk of injury through awareness, education, and prevention strategies per school protocols
•Provide accommodation recommendations, related to sport, for student-athletes with restrictions or limitations
•Communicate with Athletic Director as needed, Physicians, School Nurse if applicable, and Coaching staff regarding the injury status of athletes
•Carry out medical care for assigned student-athletes per the sports medicine standard operating procedures. • Responsible for administrative and other duties as assigned by supervisor
•Maintains patient confidentiality and complies with all HIPAA rules and regulations
•Other duties as needed and assigned by Senior ATC and/or Supervisor

Requirements

•Current Athletic Training Certification
•Current New York State Athletic Training Licensure
•Current BLS certification issued by the American Heart Association or Red Cross

Submit Resume to gallik@upstate.edu.

Job description
General Summary
Supervisory position responsible for overseeing and coordinating the overall functions of the authorizations team and front desk to ensure efficient and accurate check-in and insurance preauthorization resulting in high patient satisfaction. Responsibilities include work allocation, hiring and training of new staff, problem resolution, providing constructive feedback, and motivating employees to achieve peak productivity and performance. Must possess strong leadership and customer service skills and have a working knowledge of insurance carriers.
Job Duties
• Oversees the operations of the front end, encompassing patient check-in, insurance eligibility, payment and copay collection, forms processing, referral processing, advanced radiology exam scheduling, and insurance pre-authorization of diagnostic imaging, surgical, DME, injection, and miscellaneous services.
• Plans and directs daily and monthly assignments/coverage.
• Analyzes productivity and efficiency of staff.
• Maintains and reviews training materials and creates appropriate training schedule for new staff.
• Maintains a working knowledge of all health information management issues such as HIPAA and all health regulations.
• Understands and remains current on insurance carrier requirements, rule changes, and updates.
• Participates in the development and implementation of operating policies and procedures.
• Performs other miscellaneous job-related duties as assigned.

Minimum Qualifications
Must have 2-3 years of front end medical office experience with a minimum of 1 year supervisory/managerial experience in a medical office setting. Ideal candidate will have specific specialty experience in Orthopedics.
Preferred Qualifications
Excellent oral and written communication skills, competency in appropriate computer software applications, and good organizational skills.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour

Submit resume to souzal@upstate.edu.

Job Description
Schedules staff assignments, arranges coverage for front desk and radiology tasks for planned and unplanned absences, coordinates staff break times. Trains new staff members, and is the point of contact for staff workflow questions. Register patients into Epic system, complete check-in process, obtain required signatures and collect co-payments. Balance daily payment entries against daily computer totals for all activities on patient account. Discuss balances with patients at check-in and/or check-out time. Review and maintain EPIC work queues and report trends/errors to Front End Supervisor to address. Miscellaneous tasks as assigned by supervisor. Broad knowledge of insurance carriers, computer literate, self starter, highly motivated candidates with excellent and outgoing customer service skills required.

Minimum Qualifications

Two years clerical support in a medical office setting. One year leadership experience. Will consider equivalent combination of education and experience.

Preferred Qualifications

Epic EMR experience

Salary DOE

Job Type

Full-time

To Apply: Submit resume to kellejes@upstate.edu

Job Summary:
Register patients into the Epic system, complete the check-in process, obtain required signatures, and collect co-payments. Balance daily payment entries against daily computer totals for all activities on the patient accounts. Discuss balances with patients at check-in and/or check-out time. Review and maintain EPIC work queues. Broad knowledge of insurance carriers, computer literate, self-starter, highly motivated candidates with excellent and outgoing customer service skills required.

Minimum Qualifications:
Two years of clerical support in a medical office setting. Will consider equivalent combination of education and experience.

Preferred Qualifications:
Epic EMR experience

Hours vary. 8-hour shifts between 7am-5:30pm, M-F.

Submit resume to levensan@upstate.edu.

Job description:
Per Diem position for after-hours walk-in program OrthoNOW! of Syracuse

Job Duties:
•Register patients into the Epic system
•Complete check-in process
•Obtain required signatures and collect co-payments
•Discuss balances with patients at check-in and/or check-out time
•Review and maintain EPIC work queues
•Scanning and other miscellaneous administrative tasks as assigned by supervisor.

Preferred Qualifications:
Broad knowledge of all insurance carriers, computer literate, self-starter. Highly motivated candidates with excellent and outgoing customer service skills are required. At least 1-year of experience working in a medical office setting.

Hours:
Monday – Friday: 5 pm – 8:30 pm
Saturday: 9 am – 2:30 pm
Flexible schedule, with employees covering varying shifts each week

Submit resume to levensan@upstate.edu.

Job Description
Upstate Orthopedics is looking for a skilled and experienced medical AR specialist who can effectively and aggressively pursue outstanding A/R and consistently generate revenue through professional billing practices and proper and ethical collection efforts.

Job Duties:
The AR specialist will generally act as an intermediary between our patients and their health insurance carrier. You must maintain a high level of professionalism and adhere to all debt collection rules and regulations. You will handle billing and collections, claim denials, claim appeals, patient accounts, and various administrative duties. All debt-related matters will be under your purview, and you will communicate regularly with insurance carriers and patients to pursue payments.

Proficiency in the following areas is preferred:
• Knowledge of insurance guidelines, payer requirements, and carrier systems.
• Knowledge of Orthopedic CPT and ICD-10 Coding, as well as modifiers and CCI edits.
• Understanding various fee schedules.
• Knowledge and understanding of the explanation of benefits (EOB).
• Effective verbal communication with insurance payers to resolve issues.
• Ability to write solid appeal letters.
• Excellent customer service skills for interacting with patients regarding medical claims and payments.
• Ability to work well in a team environment, ability to prioritize and time manage.
• Problem-solving skills to research and resolve discrepancies, denials, appeals, collections.
• Knowledge of medical terminology.
• Competent use of Microsoft Office.
• Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Ability to multitask.

Skills: Oral Communication Written Communication

Hours are 8am-4:30pm, M-F.

Experience/Education:
Associates Degree
Minimum of two years Medical Billing/Accounts Receivable experience

Submit resumes to: SouzaL@upstate.edu

Job Description
Payment Posting Billing Specialist
Job Summary:

Responsible for posting insurance and patient payments as well as processing electronic remits and credit card payments. Responsible for follow-up on outstanding claims and other duties as assigned.

Minimum Qualifications

Minimum two years experience posting insurance payments in medical physicians setting. Experience posting insurance and patient checks and processing e-Remits required. Will consider equivalent combination of education and experience.

Preferred Qualifications

Knowledge of various healthcare insurance carriers, excellent math and analytical skills preferred.

Salary: Depended on qualifications
Work type: Full-time, general hours M-F 8:00 am-4:30 pm

Job Description
Upstate Orthopedics is looking for a medical billing assistant to provide support in various assigned tasks to the back-billing team. The ideal candidate will have strong communication skills, high attention to detail, strong organization skills, ability to work independently and as part of a team.

Job Duties:
•Attach notes/invoices to workers compensation and No-Fault claims in Carisk (previously known as iHCFA)
•Processes and distributes daily billing mail.
•Works returned mail notifications.
•Assists in answering phones and collecting patient payments.
•Various other duties as assigned.

Qualifications
•Administrative / Office Management: 1 year (Preferred)
•Medical Office: 1 year (Preferred)
•Experience with Workers Compensation and/or No-Fault: 1 year (Preferred)

Hours are 8am-4:30pm, M-F.

Submit resume to souzal@upstate.edu.

Job Responsibilities:

Knowledge of EPIC appointment scheduling and ability to schedule, cancel, and work in patient appointments. Obtains required demographics and insurance data and enters information into EPIC. Capable of setting up accounts, adding and/or changing demographics and insurance information, understands procedures needed to ensure accuracy. Follows protocol to merge duplicates. Proficient in following provider preference scheduling protocols and office wide scheduling protocols to ensure patients are scheduled appropriately and with the proper sub-specialty. Accurately prepares add on charts. Obtains necessary notes, reports and results from referring providers.

Communicates the necessity of diagnostic testing films and reports needed for the appointment as appropriate. Possesses strong customer service skills. Ability to listen effectively to maintain patient confidence and trust. Ability to effectively communicate in both a verbal and/or written manner with patients, providers, co-workers and management.

Knowledgeable in all aspects of insurance referrals. Obtains necessary insurance authorizations from primary care offices as needed. Informs patient of authorization responsibilities as appropriate. Documents authorization information in EPIC. Accurately registers all patients; proficiently obtains and enters all demographic and billing information; properly documents notes in account. Consistently identifies when referrals are required, submits appropriate requests to the authorization team and/or notifies patients to obtain.

Knowledgeable in current billing information/plans and office billing protocols/policies. Keeps up to date information regarding participation and referral information. Routinely documents the reason for the appointment, referring MD and all necessary information requested by secretarial and patient care staff. Uses appropriate triage questions to determine appointment urgency. Consistently reminds patients to bring insurance cards, co-pays and any reports, notes or imaging scans (as required).

Effectively and consistently communicates office policies with patients: Par vs. non-par insurance and thoroughly explains options self-pay, payment due and thoroughly explains options, liability and/or school insurance and thoroughly explains options on Health Exchange, par vs. non-par and thoroughly explains options willingly. Performs other assignments and duties as requested by supervisor and does so in a complete manner. Other duties and tasks as needed and directed by Supervisor or Team Leader.

Office Hours:

Generally Monday - Friday, 8:30am-5:00pm

Job Type: Full-time

Submit resume to volpea@upstate.edu.