Contact Us

Phone: (315) 464-4472
Appointments: (315) 464-8600
Billing: (315) 464-5551
Fax: (315) 464-5222

Address:
Upstate Bone & Joint Center
6620 Fly Road, Suite 100
East Syracuse, NY 13057

Upstate Orthopedics is easily accessible from all major highways and the NYS Thruway. We have free parking available and easy drop-off for patients.

Our regular office hours are Monday through Friday, 7:30 am to 5 pm; however, some providers will see patients later than 5 pm.

Our urgent care clinic, OrthoNOW! of Syracuse, is open Monday through Friday, 5 to 8:30 pm and Saturday, 9 am to 2:30 pm.

In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Upstate Orthopedics, and they will contact us.

After 5 pm and throughout the weekend, all calls are taken by our answering service. A physician from this office is always available to handle emergency calls for established patients after hours. The physician may be reached by calling our answering service at (315) 464-4472. Prescription refills are not available after hours.

If your problem is urgent and you cannot reach your doctor or the on-call physician, you should go directly to the University Hospital Emergency Department, where one of our orthopedic physicians is on call 24 hours a day, or the emergency department nearest you.

You may also go to our after hours urgent care clinic, OrthoNOW! of Syracuse, if your condition is not life-threatening. This program is open Monday through Friday, 5 to 8:30 pm and Saturday, 9 am to 2:30 pm.

For more serious injuries such as open fractures, spine injuries, or head trauma, please go to University Hospital or your closest emergency room. OrthoNOW! of Syracuse is not for chronic orthopedic problems, second opinions, or pain medication refills.

Although we currently accept a wide range of insurance plans, we do not participate with all plans. To confirm whether we participate with your plan, please contact our billing department at (315) 464-5551 during normal business hours.

Patients are responsible for obtaining required referrals from their primary care provider or insurance carrier prior to their appointment. Please be sure to bring ID and all insurance cards with you to each appointment.

Copays are due at the time of service unless other arrangements were made with our billing department prior to your appointment. We accept cash, checks, Visa, MasterCard, and Discover.

To assist patients without health insurance (self-pay), we offer a 30% reduction if payment in full is remitted at the time of service. If this is not feasible, we also offer financial hardship adjustments. To obtain an application, please inquire when you check in for your appointment or contact our billing department at (315) 464-5551.

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If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit. Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit.

Prescriptions and refills for established patients of Upstate Orthopedics are routinely issued during our regular office hours. You can make your request by calling our office at (315) 464-4472. No refills are issued during the evenings, weekends, or holidays. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.