CORONAVIRUS 2019 (COVID-19)
Important information about Coronavirus 2019 (COVID-19): LEARN MORE

Upstate Orthopedics

Main Number: (315) 464-4472
  • Upstate OrthopedicsHome
  • Facebook
  • Academics & Research
  • News
  • Contact Us
  • Hand Fellowship
  • Spine Fellowship
  • Online Bill Pay
  • Join Our Team
  • Request an Appointment Request Appointment
  • Pre-Check In Appointment Pre-Check In
  • I'm Here I'm Here (315) 464-5200
  • Home
  • About Us
  • Our Providers
  • Specialties
    • Adult Spine Reconstruction/Care
    • Foot & Ankle
    • General Orthopedics
    • Hand & Wrist
    • Hip & Knee
    • Joint Replacement/Reconstruction
    • Trauma
    • Orthopedic Oncology
    • Pediatric Orthopedics
    • Shoulder & Elbow
    • Sports Medicine
  • Same-Day Programs
    • OrthoNOW!
    • Sports Medicine Walk-In Clinic
    • Same-Day Appointment Availability
  • Advanced Services
    • Ambulatory Surgery
    • Arthroscopy
    • Cartilage Restoration
    • Diagnostic Imaging
    • Extracorporeal Shockwave Therapy
    • Injection Therapy
    • MAKOplasty Robotic Surgery
    • Microsurgery
    • Onsite Durable Medical Equipment
    • PRP Therapy
  • Locations
    • Bone & Joint Center
    • Township 5
  • Patient Stories
  • Patient Information
  • Contact Us
  • Press Releases

Patient Information

Upstate Orthopedics has compiled the following information to help patients find what they need quickly. From here, you can pay your bill online, pre-register for your appointment, complete a satisfaction survey, and find insurance information. Please feel free to call us with questions. Our main office number is (315) 464-4472.

Getting Ready for Your Appointment

Appointments are scheduled Monday through Friday from 8 am to 4:30 pm. To schedule an appointment with one of our physicians, please call our main line (315) 464-8600. If you do not have a specific physician referral, we will do our best to obtain the earliest available appointment with the physician most familiar with your type of problem/injury. You may also complete an online appointment request and someone will get back to you.

If you are unable to keep your appointment, please give us at least 24 hours’ notice.

We make every effort to honor all time commitments. Unfortunately, because of unanticipated problems and emergencies, your appointment may sometimes be delayed. We will make every effort to keep such delays to a minimum and will keep you informed of them as they occur.

Our goal is to provide you with the best possible medical care. Because this is a teaching facility, residents and medical students may be involved in your care under the direct supervision of your doctor. You may also be seen by a nurse practitioner or physician assistant when the physician is unavailable.

New Patients

If you have any pertinent records, such as X-rays, procedures, surgeries, etc., call your corresponding physician’s office to request that a copy of these records be sent to our office. This additional information is very important to you and our physicians and will assist them in determining the treatment plan most appropriate for you.

Appointment Checklist

Prior to your appointment you may want to make sure of the following:

  • You have obtained any necessary referrals or authorizations
  • You bring any necessary insurance forms and insurance identification cards with you
  • You have requested medical records and/or radiology films from other physician offices and they have been sent to our office
  • You have a pre-written list of questions you may want to ask your doctor
  • You pre-register using the online pre-registration portal or call (315)464-8600 (insurance and demographic information)
  • Up to 7 days prior to your appointment, utilize our online appointment pre-check in feature via MyChart to receive a bar code that can be used at our convenient check-in kiosks on the day of your appointment. Save time and skip the line!
  • If it becomes necessary to cancel this appointment, please call the office to let us know as soon as possible.
Pre-registration (New Patients or Return Patients With Updated Demographic Information)

Patients are encouraged to pre-register to simplify the check-in process on the day of the appointment. You can pre-register by phone or online. To pre-register by phone, please call (315) 464-8600 or 1-877-888-7598 (toll free) at least 3 business days prior to your appointment.

Pre-Register Online Now

Try our online Appointment Pre-Check In (check in remotely for your upcoming appointment - up to 7 days in advance - You must have an Active MyChart Account). Click here to Pre-Check In.

 

Appointment Pre-Check In via MyChart Instructions

Online Appointment Pre-Check In has arrived! Pre-Check In is a simple and efficient way to check in ahead of time for your upcoming appointment from your phone or computer, at home or at work. If you have an active MyChart account, simply log in to access your upcoming appointment, click on the pre-check in button and follow the simple steps to complete the pre-check in process. Upon completion, you will receive a QR code (barcode) to scan at our Self –Check In Kiosks the day of your appointment. Just answer a few questions at the Kiosk and your Check-In is complete! If you don’t currently have a MyChart Account, please contact our office to receive information on how to sign up for MyChart and start using Pre-Check In to “Save Time and Skip the Line!”

Click here to view instructions: Appointment Pre-Check-In-process

Insurance / Billing

Although we currently accept a wide range of insurance plans, we do not participate with all plans. To confirm whether or not we participate with your plan, contact our billing department at (315) 464-5551.

Patients are responsible for obtaining required referrals from their primary care provider or insurance carrier prior to their appointment. Please be sure to bring ID and all insurance cards with you to each appointment.

Copays are due at the time of service unless other arrangements were made with our billing department prior to your appointment. We accept cash, checks, Visa, MasterCard, and Discover.

To assist patients without health insurance (self-pay) we offer a 30% reduction if payment in full is remitted at the time of service. If this is not feasible, we also offer financial hardship adjustments. To obtain an application, please inquire when you check-in for your appointment or contact our billing department at (315) 464-5551.

PAR PROV LIST June 2020

BS PAR PROV LIST June 2020

Pay Your Bill Online via MyChart

This service allows you to quickly and conveniently pay your Upstate Orthopedics bill. Payment in full is requested upon receipt of your statement. We accept payments using the following credit cards: Visa, MasterCard, and Discover.

If you have any questions regarding your Upstate Orthopedics account, you may contact a billing representative at (315) 464-5551. Representatives are available Monday through Friday, 8 am - 4:30 pm.

Click here to pay your bill online

Referrals

If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit. Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit. 

Prescription Request

Prescriptions and refills for established patients of Upstate Orthopedics are routinely issued during our regular office hours (see above). You can make your request by calling our office at (315) 464-4472. No refills are issued during the evenings, weekends, holidays, or during OrthoNOW! hours. It is helpful to anticipate your refill needs and give 48 hours notice to your physician that a refill is required to avoid an interruption in your medication therapy.

Patient Forms

Form.Release of Information to a 3rd Party

 

Form.Release of Information request to patient

 

Click here to download the Permission to discuss confidential health information

 

Consent to use and disclose protected health information form

 

Non Discrimination and Notice of Privacy Practices

Click here for our Non Discrimination Notice.

Click here for the Consent to use and disclose protected health information

Click here for the Notice of Privacy Practices 

Satisfaction

Recently been to our office? Please take a moment to complete a survey about your experience.

Complete the survey now

Patient Information - Upstate Orthopedics - Syracuse, New York
OrthoNOW!
The Only Robotic Total Knee/Hip Replacement in Upstate New York
The Only Robotic Total Knee/Hip Replacement in Upstate New York
The Only Robotic Total Knee/Hip Replacement in Upstate New York | Learn More
Sports Medicine Walk-In Clinic
Sports Medicine
Walk-In Clinic

Sports Medicine Walk-In Clinic | Learn More
Bone & Joint Center
Bone & Joint Center
Bone & Joint Center | Learn More
MyChart
MyChart
MyChart | Learn More
News
News
News | Learn More

Footer

Satisfaction Survey
Satisfaction Survey
Tell us what you think! tell us what you think!

Patient Education

Our award-winning library has more than 200 conditions and treatments!

More


  • Online Bill Pay Online Bill Pay

  • MyChart MyChart

  • Request an Appointment Request an Appointment
  • Home
  • OrthoNOW! of Syracuse
  • Sports Medicine Walk-In Clinic
  • Bone & Joint Center
  • Township 5
  • Academics & Research
  • News
  • Satisfaction Survey
  • Patient Education
  • Contact Us
  • About Us
  • Our Providers
  • Bone & Joint Center
  • Patient Stories
  • Just for Patients
  • Non Discrimination Notice
  • Accessibility Statement
  • Privacy Policy
  • Sitemap
  • Orthopedic Specialties
  • Adult Spine Reconstruction/Care
  • Foot & Ankle
  • General Orthopedics
  • Hand & Wrist
  • Hip & Knee
  • Joint Replacement/Reconstruction
  • Orthopedic Trauma
  • Orthopedic Oncology
  • Pediatric Orthopedics
  • Shoulder & Elbow
  • Sports Medicine
  • Same-Day Programs
  • OrthoNOW! of Syracuse
  • Same-Day Appointment Availability
  • Sports Medicine Walk-In Clinic
  • Advanced Orthopedic Services
  • Ambulatory Surgery
  • Arthroscopy
  • Cartilage Restoration
  • Diagnostic Imaging
  • Extracorporeal Shockwave Therapy
  • Injection Therapy
  • MAKOplasty Robotic Surgery
  • Microsurgery
  • Onsite Durable Medical Equipment
  • PRP Therapy

6620 Fly Road, Suite 100
East Syracuse, NY 13057
Phone: (315) 464-4472
Fax: (315) 464-5222

Copyright © Upstate Orthopedics. All rights reserved

iHealthspot Medical Website Design and Medical Marketing by iHealthSpot.com

At Upstate Orthopedics, our orthopedic surgeons provide treatment for patients with chronic pain due to sports injury, job related injury, auto accident or other orthopedic conditions. Experienced neck, back and spine surgeons specialize in the management of scoliosis, whiplash, degenerative disc disease, pinched nerves, spinal cord tumors and other spinal deformities. Our foot and ankle specialists find solutions for common sports injuries, shin splints, flat foot, plantar fasciitis, diabetic foot as well as bunion, claw toe, hammertoe. Upstate Orthopedics has a full staff of orthopedic hand and wrist microsurgeons with experience providing relief for carpal tunnel syndrome, flexor or extensor tendon injury, bite injury and congenital deformities that require specialized training. We also have shoulder, elbow, hip and knee joint replacement specialists providing treatment for rotator cuff tear, ligament strain, arthritis, congenital deformities, hip fracture and more. We have a dedicated oncology team to help you fight cancer, tumor, metastatic disease and improve quality of life. Parents trust our pediatric specialists to care for their young children, athletes, students, family and friends. Convenient on-site x-ray, MRI, CT scan, casting and splinting, wound care, physical therapy, pain relief treatments and outpatient surgery from world-class medical staff serving Onondaga County and surrounding counties in Central New York.